Shipping policy

SHIPPING POLICY

Order processing
Orders are processed within 1 business day. Orders placed on weekends or US holidays are processed the next business day. You will receive a confirmation email when your order is placed and a shipping confirmation with tracking as soon as it leaves the warehouse.

Where we ship from
Your order ships from Amazon fulfillment centers across the United States through Amazon's Multi-Channel Fulfillment network. That is the same logistics network behind Amazon's own deliveries, which is how we keep shipping fast and tracked from door to door.

Delivery times (United States)
Standard shipping: 3 to 5 business days after processing.
Most orders arrive within a week of being placed. Delivery estimates are shown at checkout before you pay.

Shipping costs
Shipping costs are calculated and displayed at checkout before you complete your order.

Tracking
Every order includes tracking. Your shipping confirmation email contains a tracking link; please allow up to 24 hours for the carrier to show the first scan.

Address changes
Because orders move to the warehouse quickly, we can only change a shipping address before the order has been processed. If you spot a mistake, email us at happytohelp@gerasclub.com right away with your order number and we will do our best to catch it.

PO boxes and APO/FPO addresses
Some large items, including pizza ovens, may not be deliverable to PO boxes. If your address is a PO box and we cannot ship to it, we will contact you for an alternative address.

Lost, delayed, or damaged shipments
If your tracking has not moved for 5 business days, or your order arrives damaged, contact us at happytohelp@gerasclub.com with your order number and (for damage) a photo. We will replace the item or make it right; please also see our 30-Day Happiness Guarantee.

International shipping
We currently ship within the United States. If you are outside the US and would like to place an order, contact us at happytohelp@gerasclub.com and we will let you know if delivery is possible to your location.

Questions
Email happytohelp@gerasclub.com and we will reply within 1 business day.